Prima Child Care Privacy Policy

HIPAA Notice of Privacy Practices

This notice describes how medical information about your child may be used and disclosed and how you can get access to this information. Please review it carefully.

Our Commitment to Your Privacy

Prima Child Care ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your child's health information. As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), we are required to maintain the privacy of your child's protected health information (PHI) and to provide you with this notice of our legal duties and privacy practices.

Information We Collect

Protected Health Information (PHI)
  • Child's name, date of birth, address, and contact information
  • Social Security number and insurance information
  • Medical history, diagnoses, and treatment records
  • Test results, imaging studies, and lab reports
  • Prescription and medication information
  • Immunization records and allergy information
  • Emergency contact and family medical history
Technical Information
  • Device information and IP addresses (anonymized)
  • Usage patterns for service improvement (de-identified)
  • Appointment scheduling preferences
  • Communication preferences and consent records

How We Use Your Information

Treatment
  • Coordinate care among providers
  • Maintain medical records
  • Emergency medical situations
  • Telemedicine consultations
Payment
  • Process insurance claims
  • Verify coverage and benefits
  • Collection activities
  • Financial assistance programs
Healthcare Operations
  • Quality improvement programs
  • Staff training and evaluation
  • Appointment scheduling
  • Business planning and development

When We May Disclose Information

With Your Authorization

We will obtain your written authorization before using or disclosing your child's PHI for purposes other than treatment, payment, or healthcare operations.

Required by Law
  • Public health reporting (communicable diseases, immunizations)
  • Child abuse or neglect reporting
  • Court orders and legal proceedings
  • Law enforcement investigations (limited circumstances)
Health and Safety

To prevent serious threat to health or safety of your child, another person, or the public.

Your Rights Under HIPAA

Right to Access

Request copies of your child's medical records, usually within 30 days.

Right to Amend

Request corrections to your child's medical records if you believe they are incorrect.

Right to Restrict

Request restrictions on how we use or disclose your child's information.

Right to Alternative Communication

Request that we communicate with you in a certain way or at a certain location.

Right to Complain

File a complaint with us or the Department of Health and Human Services.

Right to Accounting

Request a list of disclosures we have made of your child's information.

Data Security Measures

Encryption

All data encrypted in transit and at rest using AES-256 encryption

Access Controls

Multi-factor authentication and role-based access controls

Monitoring

24/7 security monitoring and regular vulnerability assessments

Breach Notification

In the event of a breach of your child's unsecured PHI, we will notify you within 60 days of discovery of the breach. We will provide information about what happened, what information was involved, what we are doing to investigate and address the breach, and steps you can take to protect yourself.

Contact Information

Privacy Officer

Name: Dr. Ruchi Aggarwal, Privacy Officer

Email: privacy@primachildcare.com

Phone: +91 9654974244

Address: Prima Lactation and more, 13059 Salwood, Mahagun Mywoods, Sector 16 C, Gaur City 2, Greater Noida West, UP

Office Hours: Monday-Friday, 8:00 AM - 5:00 PM IST

File a Complaint with HHS

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by visiting www.hhs.gov/hipaa/filing-a-complaint or calling 1-800-368-1019.

Changes to This Notice

We reserve the right to change this notice and to make the revised or changed notice effective for medical information we already have about your child as well as any information we receive in the future. We will post a copy of the current notice on our website and make copies available upon request.